Credit Basics
How Can You Improve Your Credit Score?
Your score can improve by managing your credit responsibly over time and following some basic tips:
- Make sure the information in your credit report is correct. You are entitled to one free credit report annually from the three credit bureaus - Experian, Transition, and Equifax. Visit www.annualcreditreport.com to obtain your free reports. You may also purchase a copy of your credit score report through this website.
- Review your credit report for accuracy (review the account-opened date, account balance, account limit and last activity information). Act quickly to correct erroneous information.
- Pay down high credit card and revolving account balances, but don't close the account. Don't apply for credit that you don't need - excessive credit report "inquiries" can lower your score.
- Avoid moving credit balances from one account to another just to take advantage of low introductory interest rates. The combination of "inquiries" and "new accounts" can negatively impact your score.
- If possible, avoid "finance company" type credit accounts, including "90-day" and "12 months same-as-cash" accounts. Mortgage loans, installment loans and revolving credit card accounts impact your score more favorably than finance company accounts.

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General Questions
For general inquiries or questions regarding an in-process loan, please contact our Customer Service Department at 1-877-889-2878
For questions regarding your loan payment or servicing of an existing loan, contact our Servicing Department at
1-800-567-9634
If you need assistance locating a Prospect employee, please call our Operator at 1-800-464-2484
