Credit Basics
What Makes Up a Credit Score?
The FICO score generally ranges from 300 to 850, and a higher score indicates a lower credit risk. FICO scores are calculated from many sources of information in your credit report, which is based on the importance of the following five categories for the general population:
- Payment History 35%
Were Payments Made on Time?
- Amounts Owed on Accounts 30%
Is the balance owed close to the limit?
- Length of Credit History 15%
How long have your accounts been open?
- New Credit 10%
How many new accounts have been opened?
- Types of Credit Used 10%
Mortgage, auto, consumer finance accounts, revolving and installment loans.


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General Questions
For general inquiries or questions regarding an in-process loan, please contact our Customer Service Department at 1-877-889-2878
For questions regarding your loan payment or servicing of an existing loan, contact our Servicing Department at
1-800-567-9634
If you need assistance locating a Prospect employee, please call our Operator at 1-800-464-2484
